RTM Communications

		Friday, September 3, 2010


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RTM Customer Case Study: Legal Sea Foods

Legal Sea Foods, one of the East Coast's most renowned seafood restaurants, means it when they say, "If it isn't Fresh, it isn't Legal." When Legal Sea Foods outgrew its headquarters in Allston, Mass. and decided to make the move to the Boston waterfront, the MIS department realized it was the perfect timing to upgrade its phone system from a traditional PBX to an advanced IP telephony solution.

Legal Sea Foods turned to RTM Communications, (www.were-rtm.com), a leading telephony and data communications provider and a New England Certified Cisco Premier Partner. Legal Sea Foods had been working with RTM for LAN and security support, and was planning to work with them again for a VPN solution.

RTM won the business over other major telephony solutions providers because of its ability to provide the best IP Telephony system and because it could support Legal's overall data environment and make the converged network operate in a way that was easy for Legal's MIS department to manage and maintain… all in just 4 ½ weeks.

RTM's team worked around the clock to install a Cisco AVVID IP Telephony Solution comprising of a Call Manager for call set up and Unity for Voice Mail and IP Contact Center for Call Center Applications.

The results?

"RTM was the absolute ideal service partner for all of our data and voice networking initiatives," said Dianne Mortenson, MIS Director at Legal Sea Foods. "They came through for us in an incredibly short timeframe and were available to us around the clock, going above and beyond as a service organization. Because of their expertise in voice and data networking, their hands-on client service and total commitment to make this happen within our deadline, we were able to flawlessly implement a state-of-the-art IP telephony system that met all of our business needs."

From an ROI perspective, Legal Sea Foods estimates that with the increase in productivity, administrative savings, and less cabling, the system should pay for itself in less than a year.

"The possibilities are endless," said Mortenson. "We're committed to using technology and the latest voice and data applications to improve our business processes and deliver superior service to our loyal customers. RTM will be a key partner for our voice and data technology roll-outs moving forward."

Click here to view the full version of this case study. - 36 kb MS Word document.

Shared network, shared costs. Resulting efficiencies saved the manufacturer nearly $100,000 in the first year of operations. more..